At Remarkable Business Solutions, I believe that great businesses are built on great partnerships. One of the most rewarding collaborations I’ve had is with Jackie Burrell, founder and owner of Fort Myers Court Reporting — a professional, highly respected firm that has been serving Southwest Florida’s legal community since 1993.

From the beginning, Jackie impressed me with her sharp leadership, high standards, and deep care for her clients. Over the past few years, I’ve had the privilege of supporting her in a variety of marketing, administrative, and client experience projects — each one designed to elevate her brand, create meaningful connections, and reinforce the professional excellence Fort Myers Court Reporting is known for.

A Trusted Name in Legal Services

Fort Myers Court Reporting serves the 20th Judicial Circuit, including Lee, Collier, Charlotte, Sarasota, and Manatee counties, providing court reporting and transcription services with speed, accuracy, and confidentiality. Their team of skilled stenographic reporters are known for producing timely, cost-effective transcripts for attorneys, law firms, and legal professionals throughout the region.

But it’s not just about the technical services. Jackie’s firm has earned a reputation for reliability and personal integrity: two values I also hold close in my own business. That alignment made our collaboration a natural fit.

Streamlining Processes with Website Integration & Payment Solutions

Our work together started when Jackie reached out for help integrating an online payment solution into her website. For many small businesses, especially those offering professional services, payment workflows can be clunky or outdated. We streamlined the process, allowing her clients to make secure payments directly through her website — saving time, reducing friction, and aligning her digital presence with the professionalism her brand already reflected in person.

That simple change made a big difference, and it opened the door to more strategic support. Jackie was curious to see what else we could improve together, and that’s when the fun really started.

Turning Gratitude Into Connection

Jackie wanted to show appreciation to her long-standing clients in a meaningful way, but with something that felt personal and thoughtful, not just another mass-printed holiday card. I proposed a curated Thanksgiving gift campaign. We designed custom gift boxes in her brand colors and filled them with classic Thanksgiving desserts.

But what really made this campaign special was Jackie’s personal touch. She and her team joined me on the road for a day, hand-delivering each gift to the attorneys and firms who have supported her business for years. It was more than just a delivery, it was a moment of reconnection. Like many of us, Jackie had felt the impact of COVID-19 on her professional community. This day gave her the chance to reignite those relationships face to face, outside of daily deadlines and deposition schedules.

The response? Overwhelming gratitude. People were surprised, delighted, and genuinely moved. That day reminded me how powerful it can be when business leaders take the time to show up with heart.

Enhancing the Office Experience

Lunch Recommendation Cards for busy employees

We also turned our attention to the in-office experience at Fort Myers Court Reporting. During one of our strategy sessions, Jackie mentioned that first-time visitors sometimes had trouble locating her office within the building. That was an easy fix! I designed clear, branded signage from the parking lot to her front door. Every visitor now has a seamless, welcoming arrival experience.

I also noticed that attorneys often asked for local lunch recommendations during deposition breaks, so I created a curated lunch guide featuring nearby restaurants, complete with QR codes that linked to contact info and ordering pages. For busy legal professionals, time is money — and this small touch gave them one less thing to worry about. It’s now a regular part of the office experience and continues to earn positive feedback.

Events Planned Intentionally

As the holidays approached, Jackie wanted to host a company party that would celebrate her team, express gratitude to clients, and bring people together. But with her packed schedule, handling all the details herself just wasn’t feasible.

That’s where I stepped in. From catering and bartending to entertainment, photography, and even guest invitations, I managed the full planning and execution of the event. I also hosted the evening so Jackie could remain fully present with her guests. The result was a beautiful, lively celebration that her team and clients are still talking about. It was a reminder that when you have the right support, you don’t have to wear all the hats to deliver something extraordinary.

A Fresh Start

To kick off the new year, Jackie and I collaborated on another client appreciation project, but this time with a fresh twist. I designed and delivered custom charcuterie boxes to attorney offices in Fort Myers and Cape Coral, branded with her business colors and a message of encouragement for the year ahead.

Again, the feedback was glowing. These gestures — while seemingly simple — reinforce what makes Fort Myers Court Reporting special: a commitment to going above and beyond in every interaction.

Partnerships Built on Trust

Supporting Jackie and her team has been more than just a professional experience: it’s been personally fulfilling. I’m honored that she trusts me to represent her brand with the same care and dedication she brings to her own clients. Her confidence, leadership, and grace under pressure are a model for business owners across Florida.

Her team’s warmth, professionalism, and family-style culture make every collaboration a pleasure. I’m proud to be part of their extended business family and look forward to many more creative and meaningful projects together.

Are You a Business Leader Who Could Use Support Like This?

If you’re juggling too many responsibilities, unsure how to show client appreciation in a memorable way, or want to create a more seamless experience for your customers, let’s talk. At Remarkable Business Solutions, I support business leaders and their teams throughout the west coast of Florida, from Tampa to Naples.

Whether it’s strategy, execution, or something in between, I’m here to help you build a business that doesn’t just run well — it stands out.

Contact me today to start your next chapter with confidence!

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Client Spotlight: Supporting Fort Myers Court Reporting in Delivering Remarkable Client Experiences